Início > Knowledge > Pesquisa e Percepção > White paper List > ITIL v3 and Outsourcing - How ITIL v3 can facilitate Outsourcing initiatives

ITIL v3 and Outsourcing - How ITIL v3 can facilitate Outsourcing initiatives

Can the newly released Information Technology Infrastructure Library (ITIL) V3 processes, well implemented and managed, significantly improve the probability of achieving success in an Information Technology Outsourcing (ITO) effort?

To address the above question or hypothesis a brief review/level set of the evolution of IT processes, specifically ITIL, is presented along with a comparable review of ITO processes.  

In the white paper ITIL v2 and Quint’s IPW are discussed as precursors to ITIL v3. The new v3 focus on sourcing is highlighted and related to ITO best practices from the International Association of Outsourcing Professionals and Carnegie Mellon’s eSourcing Capability Models (eSCM).  Quint’s Sourcing Governance Framework with its Demand Supply Organization Is included in the examination of ITO.

Following these overviews the ITIL V3 to ITO relationship is examined.

The objective of this paper is to analyze ITIL V3 and outsourcing best practices and answer the question/prove the hypothesis that the newly released Information Technology Infrastructure Library (ITIL) V3 processes, well implemented and managed, can significantly improve the probability of achieving success in an Information Technology Outsourcing (ITO) effort.